AI infrastructure for employee benefits brokerages

Win growing employers. Automate service. Protect every renewal.

Arelvo helps employee-benefits brokerages identify growing employers, reach the right HR and finance decision-makers, capture renewal timing, automate onboarding and enrollment operations, handle routine service requests, detect client risk, and uncover account-expansion opportunities automatically.

Works with your existing CRM, benefits systems, email, calendar and service workflows.

arelvo / live system
Running
01Employer grows 42 → 78 employees
02New VP People hired
03Buyer identified
04Account researched and scored
05Personalized outreach launched
06January renewal captured
07Meeting booked
08Employer won
09Census + plan data requested
10Implementation workflow launched
11Open enrollment support automated
12AI handles routine employee questions
13Employer health monitored
14Headcount grows 91 → 137
Next action created
Employer crossed a new employee band and expanded into two additional states.
What Arelvo watches for

Find employers when benefits complexity starts changing.

Rapid headcount growth

Employers adding people quickly.

Employee-count milestones

25, 50, 100, 250+ employees.

New HR leadership

New CHRO, VP People, HR Director, Head of People.

New CFO

Especially relevant in smaller and mid-sized employers.

Funding

Companies entering a new growth phase.

Acquisitions

Potentially creating new populations and benefit complexity.

Multi-state expansion

More jurisdictions, employees and operational complexity.

Remote workforce growth

Distributed employee bases.

New offices

Potential headcount and benefit expansion.

Employer restructuring

Potential plan or administration changes.

Dormant prospects changing materially

Resurface accounts when timing improves.

Existing clients growing

Turn growth into account reviews.

Employer acquisition engine

Turn employer growth into sales opportunities.

Employer Signal
ICP Qualification
Buyer Identification
Contact Enrichment
AI Employer Research
Opportunity Score
Renewal Intelligence
Personalized Outreach
Meeting

AI Employer Research

Understand growth, leadership changes and complexity before outreach.

Opportunity Score

Prioritize the employers most worth a broker's time.

Renewal Intelligence

Capture current-broker and renewal-timing signals early.

Personalized Outreach

Reference the employer's actual growth and leadership changes.

Company
Northstar Labs
94/100
Signal

82 employees — up 37% in 6 months

New VP People hired 19 days agoExpanded into Colorado and TexasRenewal: unknown
Likely buyerVP People
Recommended actionStart growth-trigger campaign
Renewal-timing intelligence

Turn “reach out closer to renewal” into an automated sales asset.

Conversation

We're locked in until January. Reach back out in October.

RenewalJanuary
Requested follow-upOctober
StatusFuture opportunity
WorkflowScheduled ✓

In October, Arelvo refreshes employer data, updates headcount, identifies leadership changes, reopens the opportunity and alerts the broker.

Employer data refreshed
Headcount updated
Leadership changes identified
Plan/benefit signals researched where appropriate
Opportunity reopened
Broker alerted
Approved sequence launched
Sales automation

Move employer opportunities forward without manual CRM work.

Meeting routing

Send to the right broker/producer.

Pre-meeting brief

Employer growth, headcount, locations, leadership changes, renewal timing, prior conversation.

Call transcription

Capture the discovery conversation.

Need extraction

Pull out current broker, renewal date, employee count, states, current challenges, HRIS/payroll systems, implementation concerns, decision process and next steps.

CRM updates

Populate fields automatically.

Follow-up generation

Create recap and next steps.

Proposal/BOR follow-up

Track the sales process.

Stalled-deal detection

Surface opportunities that stopped moving.

Lost-opportunity recycling

Bring them back before the next renewal.

Employer onboarding

Turn a signed employer into a structured implementation automatically.

Acme Technologies74% complete
  • Employer account created
  • Primary contacts confirmed
  • Census received
  • Current plan documents received
  • HRIS identified
  • Kickoff complete
  • Eligibility rules outstanding
  • Employee communication calendar
  • Payroll integration details
Next action: Reminder tomorrow
Employer welcomeAccount-team introductionCensus collectionEligibility dataCurrent plan documentsCarrier informationPayroll informationHRIS informationEmployee communication preferencesStakeholder mappingImplementation task creationKickoff schedulingMissing-information remindersMilestone trackingGo-live confirmationPost-implementation check-in
Implementation command center

See every implementation before something falls behind.

EmployerProgressGo-LiveBlockersRisk
Acme88%Oct 1Census updateLow
Vertex61%Sep 15Eligibility rulesMedium
Northstar39%Sep 7Carrier filesHigh

Arelvo monitors for every active implementation, then escalates automatically:

Missing dataOverdue tasksStakeholder responseInternal deadlinesEmployee communication readinessSystem/integration readiness
Open enrollment operations

Automate the repetitive parts of enrollment season.

Employee announcements

Launch approved communications.

Enrollment reminders

Sent based on enrollment status.

Deadline reminders

Escalate as deadlines approach.

Employer task reminders

Chase census, eligibility or approval items.

Document distribution

Send approved plan materials.

Webinar/meeting scheduling

Coordinate enrollment sessions.

Completion tracking

Monitor participation/completion.

Outstanding-task detection

Identify gaps before the enrollment window closes.

Post-enrollment survey

Capture employer and employee feedback.

AI employee service

Give employees instant answers to routine benefits questions.

When does open enrollment close?
  • Your current enrollment window closes Friday, November 13 at 5:00 PM.
  • You can access the enrollment portal here.
Where can I find the plan documents?
  • Approved documentation retrieved ✓
Enrollment datesEnrollment linksDocument locationProcess FAQsImplementation status where applicableMeeting linksSupport-ticket creationContact routing

Arelvo does not independently make eligibility determinations, interpret ambiguous plan coverage, provide medical advice, or replace licensed benefits guidance.

AI employer service

Give HR teams immediate visibility into their account.

What are we still missing for implementation?
  • Received: ✓ Census, ✓ Current plan documents, ✓ HRIS information
  • Outstanding: ○ Eligibility file, ○ Payroll contact confirmation
  • Next milestone: Carrier setup review — September 8
Implementation statusOutstanding tasksDocument statusRenewal timelineEnrollment completionMeeting schedulingService-ticket statusContact routing

Coverage interpretation, eligibility determinations and other judgment-heavy requests are escalated to your team automatically.

Service operations

Route client issues before they become renewal problems.

EligibilityEnrollmentBillingCarrierDocumentsImplementationRenewalUrgent issue
Request received
Intent classified
Correct team assigned
SLA started
Employer/employee updated
Escalation if overdue
Resolution recorded
Knowledge and service-quality loop

Top questions this month

Where do I enroll?When is the deadline?Where are plan documents?Who do I contact about eligibility?
Knowledge gap detected
Gap
  • · 17 employees asked about dependent documentation, but no approved knowledge response exists.
Recommended action: add approved guidance to the knowledge base.
Renewal command center

Make renewal management systematic.

The cadence is configurable by brokerage.

180 days — employer enters renewal pipeline
150 days — relationship and service review
120 days — census/headcount refresh
90 days — plan and carrier data collection
60 days — strategy meeting scheduled
45 days — outstanding items escalated
30 days — high-priority renewal status
Completed — next renewal date automatically created
Renewal prep brief

Everything a broker needs before the renewal call.

Northstar LabsHealth 78
Renewal: January 1
Employer snapshot
  • · 137 employees (↑46 since prior renewal)
  • · 5 states (↑2)
  • · New HR leader: yes
  • · Service health: 78/100
  • · 9 issues this year, 2 unresolved
  • · Employee sentiment: positive
Outstanding renewal data
  • · Updated census
  • · Payroll estimate
Resolve two service issues before the renewal strategy meeting.
Client health scoring

Know which employer relationships are weakening.

Vertex HealthAt Risk
51/ 100-23 in 90 days
Why
  • · 3 unresolved service issues
  • · Response SLA missed twice
  • · Negative employer sentiment
  • · HR Director recently departed
  • · Renewal in 67 days
  • Run retention play
Run retention play →
Service responseUnresolved ticketsSentimentImplementation problemsEmployer engagementRenewal proximityMissed milestonesAccount-manager activityLeadership changesCompetitor mentionsSatisfaction scores
Retention playbooks

Detecting churn isn't enough. Arelvo initiates the response.

Risk detected
Open issues summarized
Account manager notified
Senior relationship owner assigned
Employer review meeting scheduled
Outstanding service issues escalated
Health monitored
HR-contact departure intelligence

When your champion leaves, protect the client — and follow the relationship.

Sarah Chen, VP People at Acme, changes jobs. Arelvo creates two parallel workflows.

Job change detected — Sarah Chen, VP People at Acme
Retention: identify replacement HR leader
Retention: update contact map
Retention: create introduction task and monitor health
New business: evaluate Sarah's new employer
New business: research company and determine ICP fit
New business: create warm prospect opportunity
Existing-client expansion

Turn employer growth into account growth.

Headcount growth

More covered lives / increased complexity.

New states

Broader operating footprint.

Acquisition

Additional employee population.

New entity/business unit

Potential account expansion.

New HR leader

Opportunity for strategic review.

Rapid hiring

Potential benefit/service changes.

Complementary-service gaps

Where approved account data supports review.

Account growth detected
Review opportunity created
Broker notified
Recommended conversation generated
Open-enrollment risk detection

Know which employer enrollments are starting to fall behind.

Northstar ManufacturingEnrollment Risk: High
Why
  • · Completion: 58%
  • · Deadline: 4 days
  • · Outstanding employees: 71
  • · Employer approvals: 2 missing
Recommended actionLaunch final reminder + alert employer HR team.
Low completionMissing census updatesCommunication delaysUnanswered employee questionsOverdue employer approvalsCarrier/setup issuesUpcoming deadlines
Client satisfaction automation

Post-implementation CSAT, post-enrollment CSAT, mid-year pulse and post-renewal survey.

Post-implementation CSAT

Captured right after go-live.

Post-enrollment CSAT

Captured after the enrollment window closes.

Mid-year relationship pulse

A lightweight check between renewals.

Post-renewal survey

Captured after the renewal is complete.

On a negative score

Lower health scoreCreate ticket/taskNotify account ownerTrigger follow-up

On a positive score

Referral requestTestimonial requestCase-study request
Referrals

Turn happy employer clients into new introductions.

Triggered after a successful implementation, successful open enrollment, smooth renewal or high CSAT — not blindly sent to every customer.

Successful implementationSuccessful open enrollmentSmooth renewalHigh CSAT
Lost-account / lost-prospect win-back

Timing changes. Arelvo remembers.

Current status
With another broker
Reason
Captured
Renewal
Captured
Follow-up timing
Captured

For former clients, Arelvo monitors:

New HR leaderGrowthAcquisitionService complexityGeographic expansion
Broker/account-manager priority queue

Today's employer priorities.

Each entry includes why now, health, potential value and a recommended action.

  1. 1
    Vertex Health
    Renewal in 48 days + two unresolved issues
    96
  2. 2
    Acme Technologies
    Headcount +39% + new VP People
    92
  3. 3
    Northstar
    Enrollment completion behind schedule
    89
  4. 4
    Summit
    HR Director moved to new employer
    87
This month

See what Arelvo is producing across acquisition, service and retention.

63
Employer growth signals discovered
28
Qualified employer conversations
10
Meetings booked
$294K
New-business pipeline
6
Employers onboarded
2,184
Service conversations processed
83%
AI resolved/routed
11
Service risks detected
5
Employer accounts saved
8
Expansion opportunities created
$117K
Expansion pipeline
4
Referral opportunities

Reported separately by category

AcquisitionImplementationServiceEnrollmentRenewalsRetentionExpansion
ROI

Revenue attribution, shown separately so it stays credible.

$34K
New revenue attributed
$12K
Expansion revenue attributed
$286K
Pipeline generated
$41K
Est. revenue protected

Operational activity automated

1,847
Routine service interactions
327
Reminders
81
Onboarding actions
54
Renewal tasks
Integrations

Arelvo works around your existing benefits stack.

Arelvo coordinates actions across the tools your team already uses rather than forcing another platform migration. Only real, supported integrations are shown.

CRM

Syncs contacts, accounts and opportunities.

Benefits administration

Connects to your benefits admin platform.

HRIS/payroll

Pulls census and eligibility data.

Email

Sends outreach and captures replies automatically.

Calendar

Books broker and renewal meetings.

Service inbox

Routes and classifies inbound service requests.

Documents

Stores and retrieves plan documents.

Communication

Delivers alerts where your team already works.

The full system

Built around your workflow.

Discover
  • Employer growth
  • New HR leaders
  • Renewal signals
Acquire
  • Buyer research
  • Outreach
  • Meetings
Convert
  • Discovery
  • Proposal/BOR
  • CRM
Implement
  • Census
  • Plans
  • HRIS
  • Carrier setup
Enroll
  • Communications
  • Reminders
  • Completion tracking
Serve
  • AI employer service
  • AI employee service
  • Ticket routing
Renew
  • Renewal prep
  • Data collection
  • Strategy meetings
Retain
  • Health scoring
  • Churn detection
  • Save plays
Expand
  • Employee growth
  • New states
  • Acquisitions
  • Cross-sell
Reactivate
  • Future renewals
  • Lost accounts
  • Former HR relationships

Build a benefits book that finds growing employers, serves them better, and protects every renewal.

See how Arelvo can connect employer acquisition, implementation, open enrollment, service, renewal management, retention and account expansion around the systems your team already uses.

Book Your Employee Benefits Demo

No rip-and-replace · Built around your current systems · Configured to your brokerage workflows