AI infrastructure for commercial insurance brokerages

Find businesses whose risk just changed — then protect and grow every account you win.

Arelvo helps commercial insurance brokerages identify companies experiencing meaningful risk changes, reach the right decision-makers, capture renewal timing, automate onboarding and service, protect renewals, surface at-risk accounts, and uncover cross-sell opportunities across the book.

Works with your existing CRM, AMS, email, calendar and service workflows.

arelvo / live system
Running
01Company opens second warehouse
02Exposure change detected
03CFO identified
04Account researched and scored
05Personalized outreach launched
06Renewal month captured
07Meeting booked
08Account won
09Client onboarding started
10Service requests automated
11Renewal monitored
12Account health updated
13Fleet expands by 14 vehicles
14Coverage-review opportunity created
Next action created
Existing client added 14 vehicles and opened a second location.
What Arelvo watches for

Find businesses when their risk profile changes.

New locations

New offices, facilities, warehouses or operating sites.

Property acquisitions

New real estate may create new exposure.

Fleet growth

More vehicles, drivers or field operations.

Employee growth

Changes in headcount can affect multiple commercial lines.

Geographic expansion

Operations move into new states or territories.

M&A activity

Acquisitions and mergers can create major coverage changes.

Funding

Fast-growing businesses may quickly outgrow existing policies.

New CFO / COO / Risk Manager

Leadership changes can create broker-review windows.

New business lines

New products or operations may change risk.

New contracts

Major customer or government contracts can alter insurance requirements.

Existing client growth

Turn client changes into review opportunities.

Former prospects changing materially

Resurface accounts that were previously poor timing.

Prospect intelligence

Stop treating every business like the same insurance lead.

Every target moves through the same qualification pipeline before a producer sees it.

Business Event
Exposure Analysis
ICP Qualification
Decision-Maker Identification
Contact Enrichment
Renewal Intelligence
Opportunity Score
Outreach
Meeting

Exposure Analysis

Understand what actually changed and why it matters for coverage.

ICP Qualification

Prioritize the businesses that fit your brokerage's appetite.

Decision-Maker Identification

Find the CFO, COO, risk manager or owner who owns the insurance decision.

Renewal Intelligence

Capture current-broker and renewal-timing signals before outreach.

Company
Acme Logistics
94/100
Signal

New 180,000 sq. ft. warehouse

+42 employees+11 vehiclesNew COO
Likely buyerSarah Walker, CFO
Recommended actionStart commercial expansion sequence
Exposure segmentation

Different businesses create different risk conversations.

Arelvo routes companies into the appropriate campaign and producer workflow based on business type and observed changes — this prioritizes account review, it does not make coverage determinations.

Construction

Workers' comp, commercial auto, general liability, equipment, umbrella.

Manufacturing

Property, product liability, workers' comp, equipment breakdown, cyber.

Technology

Cyber, E&O, D&O, EPLI.

Professional Services

E&O, cyber, EPLI, general liability.

Renewal intelligence

Turn “call me at renewal” into an automated revenue asset.

Conversation

We renew in November. Reach back out closer to then.

Renewal monthNovember
Current statusExisting broker
Re-engageAugust
Account ownerMichael
WorkflowScheduled ✓

Arelvo extracts renewal timing from conversations and automatically resurfaces the account on a schedule that leads up to it.

August — account refreshed
September — exposure changes reviewed
October — producer outreach
November — renewal opportunity
Sales automation

Move new-business opportunities forward automatically.

Meeting routing

Send leads to the right producer.

Pre-meeting brief

Company, industry, growth, locations, fleet, buyer, trigger, prior correspondence.

Call transcription

Capture discovery automatically.

Need extraction

Pull out current broker, renewal timing, locations, fleet, employees, pain points, decision process and next steps.

CRM/AMS updates

Write structured fields automatically.

Follow-up

Generate post-call recap and next step.

Quote-stage tracking

Monitor proposal status.

Stalled opportunity alerts

Surface deals that stop moving.

Lost-opportunity recycling

Bring lost prospects back before their next renewal.

Client onboarding

Turn a bound account into a complete client record automatically.

Acme Logistics76% complete
  • Client account created
  • Account team assigned
  • Locations received
  • Vehicle schedule received
  • Service contacts confirmed
  • Loss runs outstanding
  • Payroll information outstanding
Next action: Reminder in 24 hours
Client welcomeAccount team introductionClient portal setupContact verificationLocation dataProperty informationFleet informationEmployee/payroll informationClaims/loss history intakeRequired document collectionMissing-information remindersService instructionsRenewal date confirmationCRM/AMS synchronization30-day onboarding check-in
AI service agent

Give every commercial client an AI-powered service layer.

Can you send me our certificate request form?
  • I've pulled the approved certificate request form for your account and can also route the request to your service team.
We added a vehicle. What do you need from me?
  • Arelvo can collect the approved required information and create the service request.
Certificate request intakePolicy document retrievalBilling inquiry routingClaim intake routingVehicle change intakeDriver change intakeLocation change intakeContact updatesRenewal meeting schedulingService-ticket creationTicket statusApproved process FAQs

Arelvo does not independently make coverage determinations or replace licensed advice. Sensitive or judgment-heavy requests are escalated to your team.

Service operations

Route service work automatically before it becomes client friction.

CertificatesClaimsBillingEndorsementsRenewalsPolicy documentsNew businessUrgent issue
Request classified
Correct team assigned
SLA timer started
Client updated
Escalation if overdue
Resolution recorded
Renewal workflow

Make every renewal a managed process.

The exact timing is configurable by brokerage.

180 days — account enters renewal queue
150 days — account and exposure data reviewed
120 days — business changes refreshed
90 days — required renewal information requested
60 days — producer review meeting scheduled
45 days — outstanding items escalated
30 days — unresolved renewal flagged urgent
Bind — renewal completed
Post-renewal — satisfaction check + next renewal created
Renewal prep brief

Everything a producer needs before the renewal call.

Acme Logistics Renewal BriefHealth 82
Renewal: November 1
Changes since last renewal
  • · 14 new vehicles
  • · Second warehouse
  • · Headcount +31%
  • · New COO
  • · Two service tickets this year
Outstanding
  • · Updated vehicle schedule
  • · Payroll estimate
Recommended action: schedule executive review
Account health

Know which accounts need attention before renewal season.

Vertex ManufacturingHigh Risk
49/ 100-22 in 30 days
Why
  • · Two unresolved service issues
  • · Negative sentiment in latest email
  • · Producer has not interacted in 41 days
  • · Key contact recently left
  • · Renewal in 54 days
  • Resolve open requests.
  • Identify replacement contact.
  • Schedule review.
  • Assign senior producer.
  • Monitor sentiment.
Run retention play →
Producer inactivity detection

Protect relationships before they become neglected.

Arelvo can identify these patterns and create a producer task automatically:

No recent contact

Major account with no recent producer interaction.

Renewal without contact

Renewal approaching without contact.

Invisible service issue

Service issue without producer visibility.

No scheduled review

High-value client without scheduled review.

Key contact departure

When the buyer changes, protect the account immediately.

CFO left company
Account owner alerted
Replacement CFO/controller identified
Contact map updated
Introduction task created
Health score lowered until relationship is reestablished
Daily producer priority queue

Every producer starts the day knowing who matters.

Each entry includes why now, potential value, relevant contact and a recommended action.

  1. 1
    Acme Logistics
    Renewal in 87 days + second warehouse
    97
  2. 2
    Summit Construction
    Fleet grew 22%
    94
  3. 3
    Atlas Manufacturing
    New CFO + acquisition
    91
  4. 4
    Vertex Corp
    Existing client health declining
    88
Service SLA

Know which service issues are slipping.

37
Open tickets
32
Within SLA
3
At risk
2
Overdue

Certificate request

42 min remaining — within SLA.

Endorsement request

4 hr remaining — within SLA.

Billing issue

Overdue — escalated.

Cross-sell and expansion

Turn business growth into account growth.

New vehicles

Potential review.

New location

Potential coverage review.

Property purchase

Review exposure.

Employee growth

Review relevant lines.

Acquisition

Major account review.

New business line

Potential new exposure.

Geographic expansion

Review multi-state operations.

Missing-line opportunity

Where approved account data supports it.

Existing customer changed
Account review triggered
Relevant producer notified
Opportunity created
Lost-account win-back

A lost account doesn't have to be lost forever.

Competitor
Known
Reason
Price
Renewal Month
October
120 days before next renewal
Account re-enters win-back queue
Company growth, new facilities, contact changes, service history and relevant risk changes refreshed
Re-engagement prepared
Book reactivation

Resurface the accounts where timing has changed.

Arelvo continuously monitors previous prospects for:

Renewal approachingNew CFOFleet increaseProperty acquisitionRapid growthAcquisitionNew location
This month

Know exactly what Arelvo is producing across the book.

72
Risk-change signals discovered
41
Qualified commercial accounts
19
Positive conversations
8
Meetings booked
$318K
New-business pipeline
1,146
Service requests processed
78%
AI-routed/resolved without triage
7
At-risk customers detected
5
Renewal risks recovered
11
Account-expansion opportunities
$93K
Expansion pipeline

Reported separately by category

So the number that matters to each role is easy to find.

New BusinessServiceRetentionRenewalsExpansionProducer PerformanceAutomation Health
Revenue attribution

Know exactly what Arelvo is producing.

Actual revenue, pipeline and protected revenue are always shown separately so the numbers stay credible.

$42K
New business won
$19K
Expansion won
$286K
Pipeline created
$31K
Est. revenue protected
Integrations

Arelvo works across your existing brokerage stack.

Arelvo connects the systems your producers and account managers already use rather than requiring a rip-and-replace. Only real, supported integrations are shown — not a wishlist.

CRM / AMS

Syncs contacts, accounts, opportunities and renewal dates.

Email

Sends outreach and captures replies automatically.

Calendar

Books producer and account-review meetings.

Service inbox

Routes and classifies inbound service requests.

Document systems

Stores and retrieves policy documents and certificates.

Communication

Delivers alerts and notifications where your team already works.

The full system

Built around your workflow.

Discover
  • Risk changes
  • Company growth
  • Renewal opportunities
Acquire
  • Buyer intelligence
  • Research
  • Outreach
  • Meetings
Convert
  • Discovery
  • CRM/AMS
  • Quote follow-up
Onboard
  • Data collection
  • Documents
  • Account setup
Serve
  • AI service
  • Request routing
  • SLA monitoring
Renew
  • Renewal workflows
  • Exposure refresh
  • Meeting prep
Retain
  • Health scoring
  • Risk detection
  • Save plays
Expand
  • New locations
  • Fleet growth
  • Cross-sell
  • Acquisitions
Reactivate
  • Lost-account win-back
  • Future renewal opportunities

Build a commercial book that finds opportunities, serves clients and protects every renewal.

See how Arelvo can connect new-business intelligence, client onboarding, service automation, renewal management, account health and expansion around your existing brokerage systems.

Book Your Commercial Insurance Demo

No rip-and-replace · Built around your current systems · Configured to your brokerage workflows